FAQ

Business Partners

1. Group Term Life

  • Q5: How much will the employee be paid per day of hospitalization?

    A5: The fixed sum to be paid as benefit per day of hospitalization varies between min 15 and max 75 BGN and is defined by the employer at creation of the offer.

  • Q6: Are there any medical requirements for employees to be accepted for insurance?

    A6: With exception of Critical Illness cover - no medical selection is required - acceptance is made convenient and easy both for the employer and the employee. In case when Critical Illness is part of the insurance covers, chosen by the company, the employees have to fill in medical questionnaire for critical illness.

  • Q7: What are the necessary requirements to accept an employee for insurance?

    A7: Employees, from 18-65 y.o at the date of inception, who are working under a labor contract with your company, are accepted for insurance automatically after their probation period has expired.

  • Q8: What happens in case of insurance event?

    A8: The employee (or his beneficiaries in case of death) have to provide to Express Life Insurance documents in order to recognize the occurred risk as covered.  Standard documents include Death Certificate, Medical Certificate, Beneficiary’s ID (copy), Personal Medical File & others. In case Express Life Insurance accepts the claim as valid benefit is paid in 5 days after file completion.

2. Comfort Business, provided by KP

3. Credit Overdraft Protection

  • Q1: What is key person for the company?

    A1: A Key Person is a person, noted by the company in the application for insurance, who has special skills, knowledge or contacts which are essential to the success of the company and whose death or disability will cause a financial loss for the company. Key Person could be for example a shareholder, senior manager etc.

  • Q2: How many key men can be insured?

    A2: For our product offered by Expressbank - max 2 key men (insured persons) for each SME and Max 5 key men for each Corporate company.
    In Expressbank the number of key men depends on the client company’s preference.

4. Credit Life Protection to Investment Loans

  • Q1: What is key person for the company?

    A1: A Key Person is a person, noted by the company (the borrower) in the application for insurance, who has special skills, knowledge or contacts which are essential to the success of the company and whose death or disability will cause a financial loss for the company. Key Person could be for example a shareholder, senior manager etc.

  • Q2: How many key men can be insured?

    A2: For our product offered by Expressbank - max 1 key men (insured persons) for each SME and Max 5 key men for each Corporate company.
    In Express Life Insurance the number of key men depends on the client company’s preference.

5. Travel Business, provided by KP

  • Q1: When is this insurance activated?

    A1: Travel Insurance enters into force only and in case a tourist pack¬age or a part of it (a ticket for plain, bus or other transport, hotel reservation, rent-a-car etc.) has been bought by means of the card or in case of a trans¬action (withdrawal or payment) is made on an ATM or POS during the travel abroad. For accidental death cover the transaction is made on an ATM or POS in Bulgaria.

     

    All of the Assistance Insurance risks, covered by Travel Business are provided by Komerční Pojišťovna

  • Q2: Can the duration or the number of your employee’s travels affect somehow the validity of his insurance cover?

    A2: The insurance cover is effective for an unlimited number of travels during the validity of the bank card. One trip can be maximum 90 days long. 

Individual Clients

1. Full Protection wrapped in revolving card

2. Current Account Insurance

  • Q1: In case of accident, when is the sum for emergency expenses paid?

    A1: In case of insurance event the amount for emergency expenses will be paid in 2 working days after reception of all necessary documents on the covered risk.

  • Q2: In case the accident was due to road accident what will I receive?

    A2: An amount equal to 3000 BGN as emergency payment plus the sum of the amounts ,received on your bank account (up to 9000 BGN in case of road accident) in the last 12 months 

    To illustrate with an example with our Spokoystvie product with Expressbank:

    • A client with regular incomes from 500 BGN per month gets Spokoystvie protection. Unfortunately, he dies in a Car accident.
    1. First benefit will be paid in 2 working days: an emergency capital of 3 000 BGN
    2. Second benefit will be calculated as follows :credit amounts received on his bank account in the last 12 months, or 500 (his salary) x 12 = 6 000 BGN. 6 000 + 50% = 9 000BGN (since the insurance event was a road accident)
    3. The total lump sum to be received by his family is 12 000 BGN for a monthly insurance premiums of 2 BGN

3. Saving Account Insurance

4. Comfort, provided by KP

5. Spokoystvie Overdraft

  • Q1: What happens in case of death?

    A1:  In case of death 100% of the used amount of your overdraft will be reimbursed to the bank. Your family will be free of any debts.

  • Q2: Why do I need to subscribe the insurance?

    A2: It is an easy and affordable way to protect your family against debts to the bank.
    The overdraft is supposed to be a solution to your family’s problems and not to create new ones in case you disappear.

  • Q3: When am I covered?

    A3: You are covered from the moment of subscription of the overdraft and up to your 65th birthday

6. Leasing Protect

7. Credit Life Insurance

8. My Utre Savings insurance

9. Travel, provided by KP

10. Accident insurance "My Family"